Payment Services

Payment Services Options

With Silvervine Payment Solutions, you get the most flexible, customizable, robust payment processing solution backed by a company dedicated exclusively to the insurance industry. We offer the lowest merchant rates, flexible fee and collection structures & integrated cash reconciliation. Whether you already have an established online payment capability, or you are starting from scratch, we can help you set up convenient and secure online payment technology.

Online Payment Processing

Offering your insureds online payment options increases retention and customer satisfaction. Our online payment gateways are 100% PCI DSS compliant and the credit card information stays in our secure system, and is never transmitted to your servers, reducing compliance concerns.

  • Streamline billing and collections
  • Increase customer retention by offering accessible payment options
  • Reduce the cost of policy servicing
  • Generate revenue by passing digital payment costs to insureds

IVR Payment Processing

Want to accept payments over the phone? Our Intelligent Voice Response (IVR) system integrates seamlessly with our payment processing service. We can integrate with your current phone system or operate stand-alone. This is the ideal solution for customers who prefer to make payments over the phone.

  • Streamline call center operations
  • Give customers another 24/7 payment option
  • Integrate into your current phone system or a toll-free number
  • Customize greeting and prompts
  • Offer multilingual options

Mobile Payment Processing

With Silvervine payment services, you can allow insureds to make payments from their phones, using mobile payment processing.

  • Available on Apple iOS and Android platforms
  • Accept payments anytime, 24/7
  • App is simple to download and use
  • App can be customized with your branding

Recurring Payment Processing

In the insurance industry, the ability to offer recurring payments on a monthly, quarterly or annual basis is vital. Recurring payment programs increase policy renewal rates and customer satisfaction, while reducing late payments, insufficient funds returns, and non-pay cancellations.

Silvervine makes the process easy for insureds to enroll and manage their payments online.